Building Trust as a Leader

Following are the points made in the "How Leaders Can Minimize Deception and Build Trust" webinar presented by Carol Goman which I attended today:

• Keep confidences (don't gossip or share anything private)
• Disclose everything possible (admit when you cannot)
• Correct rumors, but discuss openly
• Focus on solutions, not blame
• Eliminate policies/rules that create liars
• Treat all team members fairly and equitably
• Share credit
• Co-create core team values around honesty and candor - holding yourself and others accountable
• Expect trustworthiness

She also talked about watching for signs and body language that may indicate deception, and gave some suggestions on how to "get to the bottom" of it.